FAQs

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Q. What benefits could hotelы guest get from your service?

When developing the product, our main goal was to create the most convenient and intuitive information environment so that the hotel guest would not experience the slightest discomfort when communicating with the hotel services. So that he receives all the necessary information quickly, in his native language and in full.  So that he could ask the hotel staff for any service as soon as he had any need and immediately get what he wanted without delay and misunderstanding.

Q. How does the integration process work?

The process of introducing our product into each hotel includes the following steps:

• Collecting information about the hotel and its services.
• Training of neural networks on the received information.
• Registration of personal accounts of employees
• Employee training

These stages are performed at our expense.

Q. What languages does your bot support?

Chatbots are developed based on the most advanced technologies in the field of artificial intelligence. This allows them to perfectly understand and communicate with the user in more than 100 languages. Thanks to the use of Chat GPS and Google Palm technologies, communication takes place in a natural form, it is impossible for the guest to understand that he is communicating with the program, and not with a living person.

Q. What messengers can a guest use to communicate with a bot?

We have developed support for all the most popular messengers: WhatsApp, Telegram, Viber, WeChat, Line, Facebook Messenger.  Thanks to this, the guest will be able to communicate with the hotel in his favorite messenger, he does not need to install any new applications. The total audience of these six messengers is more than 4 billion people. Thus, we are sure that almost any guest will be able to use our product.

Q. How was the idea of creating a product born?

The concept of this product was invented by us based on personal experience and the experience of many of our friends.  Traveling a lot over the past couple of years and staying in a variety of hotels – from small family hotels to five–star hotels of the world’s most famous groups in different countries, we constantly faced the same problems – communication problems. 

A traveler, even an experienced one, always has a lot of questions about hotel services, even if he has been to hotels of this group more than once. Typical questions that arise upon arrival at the hotel: when and where to eat, from what time the pool or gym is open, how to order food or drinks, how to wash things, where is the beach and dozens of others. In many hotels, the guest receives all the information. If a traveler has spent several hours in a plain, he will most likely simply not remember everything that was said. In some hotels, some of the answers to questions are given in printed form, or electronically, for example, on a tablet. But this is usually a brief description of the hotel’s services. And when a guest needs to clarify any data or contact the staff, several problems arise. First, it is the language barrier. Tourists from all over the world come to the UAE. And not all of them are fluent in English. And even those who speak it cannot always understand the interlocutor because of the many accents. We ourselves have faced this more than once. You have to ask to speak slower, ask again, which often causes a lot of inconvenience. For example, in one of the hotels in Dubai, where I lived for two weeks, I could not order clothes washing for a long time, because at first, I could not get through to the reception for a long time, then I had to explain three times that I needed to pick up my clothes and wash them by a certain time.   The second important problem is that hotel staff have a lack of information about all services. So, arriving at a five-star hotel in Abu Dhabi in the middle of the day, I asked the receptionist where I could eat after the road. He said that the hotel has three restaurants. But after checking in and going down to lunch, at the first restaurant we were informed that it opens only in three hours and advised to go to another one, in which we were told the same thing. That is, neither the reception nor the restaurant knew the opening hours.

Q. Are we too small hotel for chatbot integrtion?

No. Any hotel, huge fancy 5-star hotels or small family place could get benefits from chatbot intergation.

Q. Are you focusing on cyber security?

Yes, The security of users and the protection of personal data are a priority for us. Our bot is completely protected from attacks and all data is securely encrypted.

Q. How can a bot help save on staff?

The chatbot system, in addition to its main task – to improve the comfort of your stay, allows you to evaluate the efficiency of individual employees and reduce excessive workload on staff, primarily at the reception, which in turn will help reduce hotel costs.

Q. Will the bot be able to help with the additional sale?

Yes, with our chatbot you can send a message to a guest next year to remind him he could visit the hotel again.

Q. What are the possibilities with integration with our infrastructure??

Integration with the hotel’s IT services, with the hotel’s website, the hotel’s television broadcasting system and with the hotel’s internal IT services (CRM, etc.) depends on many factors, on the availability of open and documented APIs of these systems and can only be evaluated within the framework of a study of the possibility of integration.